MRCOOL Help Center

welcome to help center

We are an authorized MRCOOL dealer since 2019 and one of their top online resellers. We have excellent customer feedback that you can check here as our clients will always be our priority - we're committed to it! 

If you feel like double-checking with MRCOOL about us, you can call them at 270-366-0457, Monday - Friday: 7.30 am to 4.30 pm CST. Our company name is Interactive Group LLC.

Company information:

Want to look us up? Visit the Delaware State Official Website

Company Name: Interactive Group LLC, DBA: Cool Mini-Splits

File Number: 7006297

HQ: 2093 Philadelphia Pike #8995, Claymont, DE 19703

Was this article helpful? 0 0

To check your eligibility, go to mrcool.com/rebate-center, enter your unit number, your zip code, and click on update. You'll see all the forms to fill to claim your rebates, make sure to select the right product.


MRCOOL REBATE

Was this article helpful? 1 1

The Mini-Split MRCOOL kits have everything you need to get started, from condensation drains to templates to air handler wall bracket bracketing. Although if you need a wall bracket for the condenser or line set cover kit, this would be extra and you can buy them on our site. We don't provide any tools to drill or screw... 

Was this article helpful? 0 0

MRCOOL are the only one to hold the patent for the pre-charged line sets which make them the only company in the world manufacturing mini-splits with pre-charged line set. The other mini-split system you can see on the market, all required to be charged by an HVAC.

Was this article helpful? 0 0

It's 7-year on the compressor and 5-year on parts. Once you receive your unit, you have 30 days to register your unit on the official MRCOOL's website. If you have any technical problems you can contact them directly and in case you are having a hard time getting in touch with them, you can always come back to us and we will make it happen faster as we are in direct contact with the manufactory. 

MRCOOL Tel: 270-366-0457

Monday - Friday :   7:30am and 4:30pm CST

This is the best option for emergency technical issues

Was this article helpful? 0 0

Head to MRCOOL official website and fill the form, you have 60 days after receiving your system to register.

Was this article helpful? 0 0

270-366-0457

Monday - Friday:   7:30am and 4:30pm CST

This is the best option for emergency technical issues


Was this article helpful? 0 0

For the DIY units, you can install it yourself and still get the full warranty after registering your unit on the official MRCOOL website.

Was this article helpful? 0 0

Yes, it's actually a 3 in 1 system, it does heat, AC, and dehumidifies.

Was this article helpful? 0 0

Each room that are separated by doors will need an air handler. If it's an open space, you'll need only one as the airflow isn't obstructed. In case the open space is bigger than the air handler capacity, you'll need multiple air handlers installed to work efficiently.

Was this article helpful? 0 0

Yes, they are energy star certified. You can find the SEER of each system in specifications.

Was this article helpful? 0 0

It varies according to the outside temperature. Basically, it will still operate but it won't be able to maintain the temperature that it is set to. If it gets too cold it will shut off and go into defrost mode.

You can find the operating instruction and temperature here: https://cool-minisplits.com/temperature

Was this article helpful? 0 0

No, it doesn't change anything, it will just give you enough power to run all your air handlers at maximum efficiency.

Was this article helpful? 0 0

Your air handlers will automatically adjust equally to the maximum BTU, it won't cause any damage, and this is automatic.

Ex: Let's say you get a 27K condenser and you have 3x 12K air handlers, and turn them all at the same time, they will all downgrade to 9K each as 3x9=27. 

Was this article helpful? 0 0

Yes, it's about 12ft long and 5/8" in diameter.

Was this article helpful? 0 0

No, it doesn't. But some of our clients bought some from the Home Depot store and installed it themselves.

Was this article helpful? 0 0

Yes! In fact, it's very easy to connect it, have a look at this video.

Was this article helpful? 0 0

Based on a 8ft ceiling:

12K AH = ~550 sq ft.

18K AH = ~750 sq ft.

24K AH = ~1000 sq ft.

36K AH = ~1500 sq ft.

*AH = Air Handler (indoor unit)

Was this article helpful? 0 0

Unfortunately not, the single-zone unit already come with a 25ft line set included in it and sealed. But do not worry, you can curl the extra line set behind the condenser.

Was this article helpful? 0 0

The minimum AMP for the 12K and the 18K is 15A. 

For the 24K it's 18A, and for the 36K it's 25A. 

-

The maximum fuse (breaker) for the 12K and 18K is 20A. 

For the 24K it's 30A, and for the 36K it's 40A.


You can find more information here: https://cool-minisplits.com/spec-singlezone

Was this article helpful? 0 0

Based on a 8ft ceiling:

9K AH = ~350 sq ft.

12K AH = ~550 sq ft.

18K AH = ~750 sq ft.

24K AH = ~1000 sq ft.

AH = Air Handler (indoor unit)

Was this article helpful? 0 0

No, you need at least two air handlers connected for the system to work.

Was this article helpful? 0 0

The 27K condenser has a maximum of 3 outputs and the 36K condenser have 4 outputs.

For example, if you get 2 zones with a 27K condenser, you can add one more air handler later and if you get 2 zones with a 36K condenser, you could add 2 more air handlers later. 

Also, don't forget that you need at least two air handlers minimum connected to the condenser for the unit to work. 

Was this article helpful? 0 0

The minimum AMP for the 27K condenser is 21A and for the 36K condenser is 30A.

The maximum fuse (breaker) is 35A for the 27K condenser and 45A for the 36K condenser. 

You can find more information here: https://cool-minisplits.com/specmultizone

Was this article helpful? 0 0

To connect your condenser to your electrical board, an electrician would need to take care of the wiring as the regulation is different for each state. 

Was this article helpful? 1 0

No, the DIY units are made to be installed yourself as it's very easy to build and connect. You'll only need an electrician for the electrical part. We recommend you watch Youtube’s videos to see how easy it is. Watch the installation video here.

To get the full warranty, you just need to register your unit on Mrcool.com within 30 days after receiving your system.

Was this article helpful? 1 0

For the 9K, 12K, and 18K air handlers, you need 1/4" x 1/2".

For the 24K and the 36K air handlers you need 3/8" x 5/8".

The line set or coupler size should be calculated based on the air handler BTU, not the condenser BTU, be careful.

Was this article helpful? 0 0

The line sets come only in two different size: 16ft or 25ft... But you can connect up to 3 line set together for a maximum lenght of 75ft. 

Note that you would need a coupler to connect each line set. You can find the line sets and the couplers here: https://cool-minisplits.com/diy-accessories

Was this article helpful? 0 0

Yes, it's coming with the couplers. Either 50ft or 75ft communication wire. You can find the couplers here: https://cool-minisplits.com/diy-accessories

Was this article helpful? 0 0

Yes it's possible but we must do it manually on your side, it won't reflect on your invoice. Please let us know what would be the change by calling or chatting with us. 

Call us: +1 (844) 999-9725

Was this article helpful? 0 0

Simply curl the line set behind the condenser.

Was this article helpful? 0 0

Absolutely not! They will become useless and you will need new ones. You can curl them behind the condenser instead.

Was this article helpful? 0 0

Yes, once you disconnect them by closing their valves, the refrigerant stays inside, therefore you can connect them again and it will work perfectly fine.

Was this article helpful? 0 0

It's 4 pieces of 3ft each for a total of 12ft. More info here: https://cool-minisplits.com/lineguard

Was this article helpful? 0 0

One line guard kit only allows you to hide one line set and is 12ft long. You can find more information here: https://cool-minisplits.com/lineguard

Was this article helpful? 0 0

If you have a 12K or 18K condenser, click here.

If you have a 24K, 27K or 36K condenser, click here.

Was this article helpful? 0 0

For more specifications regarding the single-zone click below:

https://cool-minisplits.com/spec-singlezone

Was this article helpful? 0 0

For more specs regarding the multi-zone click below:

https://cool-minisplits.com/specmultizone

Was this article helpful? 0 0