Any orders that are rejected by the customer for any reason other than damage in shipment or wrong items shipped must pay return shipping cost.
Only available during EST business hours and outside business hours you can always notify us at any time. Should you decide to cancel, please do so as early as possible to allow time for the cancelation process. We accept cancellations until Friday early mornings at the latest because it must be processed by our office HQ.
For all accessories: No restocking fee. We only accepts returns for unopened merchandise if customers decide to not use it.
For partial or full system: Shipping cost + 15% restocking fee will additionally be charged as soon as the order leaves the warehouse or for any refused product, damaged, returned, late cancellation or otherwise. Furthermore, MRCOOL only accepts returns for unopened merchandise if customers decide to not use it.
Since April 2020, there are no fees to refund a charge, but the fees from the original charge aren't returned so a 3% fee applies and will be deducted from your refund. In the case that the refund is due to a mistake from our side or defective items, we won't charge you any fees.
In the rare case that a product becomes faulty or a buyer receives a product with defects, buyers are entitled to request a product replacement within 30 days of receiving the item. To request a replacement, buyers are required to provide photo/video evidence of the product's manufacturing defects via email