DIY Mini-Splits System
The 4th Gen DIY Mini Splits have never been seen before and are brand new in the market!
MRCOOL
MRCOOL | DIY 4th Gen Multi-Zone Ductless Mini-Split Heat Pump - 2 Zone - 18K BTU Condenser
Sale priceFrom $2,937.00
MRCOOL
MRCOOL | DIY 4th Gen Multi-Zone Ductless Mini-Split Heat Pump - 2 Zone - 27K BTU Condenser
Sale priceFrom $3,437.00
MRCOOL
MRCOOL | DIY 4th Gen Multi-Zone Ductless Mini-Split Heat Pump - 2 Zone - 36K BTU Condenser
Sale priceFrom $3,927.00
MRCOOL
MRCOOL | DIY 4th Gen Multi-Zone Ductless Mini-Split Heat Pump - 2 Zone - 48K BTU Condenser
Sale priceFrom $5,237.00
MRCOOL
MRCOOL | DIY 4th Gen Multi-Zone Ductless Mini-Split Heat Pump - 3 Zone - 36K BTU Condenser
Sale priceFrom $3,637.00
MRCOOL
MRCOOL | DIY 4th Gen Multi-Zone Ductless Mini-Split Heat Pump - 3 Zone - 48K BTU Condenser
Sale priceFrom $5,007.00
MRCOOL
MRCOOL | DIY 4th Gen Multi-Zone Ductless Mini-Split Heat Pump - 4 Zone - 36K BTU Condenser
Sale priceFrom $3,957.00
MRCOOL
MRCOOL | DIY 4th Gen Multi-Zone Ductless Mini-Split Heat Pump - 4 Zone - 48K BTU Condenser
Sale priceFrom $4,987.00
MRCOOL
MRCOOL | DIY 4th Gen Multi-Zone Ductless Mini-Split Heat Pump - 5 Zone - 48K BTU Condenser
Sale priceFrom $5,187.00
MRCOOL
MRCOOL | DIY 4th Generation Single-Zone Ductless Mini-Split Heat Pump Complete System
Sale priceFrom $2,197.00
MRCOOL
MRCOOL | DIY 4th Gen Multi-Zone Ductless Mini-Split Heat Pump - 3 Zone - 27K BTU Condenser
Sale priceFrom $3,147.00
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DIY Mini-Splits Accessories
MRCOOL - DIY Mini-Split Heat Pump's Accessories.
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What Customer Loves About Us
Shipping was incredibly fast
Shipping was incredibly fast. Watch YouTube videos on install and it’s a breeze. Most of it I did by myself. Everyone I dealt with helped right away even through text messages. I would highly recommend. I got the 4 unit 36k btu each room you can freeze.
Kienan Verified User
June 02, 2022
Great communication to ensure I ordered…
Great communication to ensure I ordered all the correct parts to complete installation. This was followed by very quick delivery. Excellent to do business with!
MICHAEL RUSSELL Verified User
June 01, 2022
Extremely helpful- even though I didn't…
Extremely helpful- even though I didn't purchase from them. The man that I spoke with explained everything to me until he was sure that I understood, and helped me to find the best and fastest way to get what I needed in time.
I would definitely recommend!... and not at all "pushy" to sell anything!
Cathy Allain Verified User
May 25, 2022
Mr. Cool Minisplits were excellent to work with!
Mr. Cool Minisplits representatives were very helpful and professional. They were also proactive to ensure I had what I needed for a clean installation. Once the unit shipped, they followed up to address any questions I may have had.
All together an excellent interaction.
E. Bjurstrom Verified User
May 25, 2022
Purchasing the Mr. Cool
Purchasing the mr. Cool 36K unit with three air handlers went smoothly. The only small thing was the line sets were sent with the wrong length but the exchange went very easily and quickly.
I installed the unit just in time for our first 90 degree day in Vermont this year. It worked flawlessly and very quietly.
I am a retired residential contractor but someone with some ability with their hands could install this system.
Alan Peters Verified User
May 24, 2022
Reversing my one star rating to trustpilot to a five star
I was having difficulty with Mr Cool not returning my calls and I accidentally wrote a bad rating for trustpilot. They did a marvelous job of contacting Mr Cool and getting them to call me back I want to thank Alex and the Gang you guys are the best
Richard Peters Verified User
May 21, 2022
When making a selection and needing my…
When making a selection and needing my questions answered, the person answering my call were very knowledgeable and very professional. Thank you Alex for all your help!!! Respectfully Richard
Richard Gonzalez Verified User
May 21, 2022
Great customer service and communication
They did an excellent job. There was some issues with the freight company delivering part of the order to the wrong address and also damaging it in the process. They were very responsive and worked diligently to get everything sorted out. A new unit was sent. They kept in contact on a regular basis throughout the process to ensure that I received the items I ordered.
Communication is something every company should strive to have and they went above and beyond. Would highly recommend them for any HVAC purchase. Great customer support and service.
Zachary Verified User
May 18, 2022
I found the entire experience with Mr
I found the entire experience with Mr. Kool to be easy. The unit arrived in great condition with all the necessary parts. The install was very easy and was not difficult at all. My 18k unit turned my Florida workshop into a comfortable workspace. Several of my friends are in the process of adding a/c to their shops based on my experience.
Tim Derflinger Verified User
May 17, 2022
Great customer service
In an age when customer service leaves much to be desired Cool Minisplits does a fantastic job. They made sure when I made my order that I had all the correct parts and have been available anytime I’ve needed any installation help. Very quick response and available seemingly all times of day or night.
kyle boroughs Verified User
May 13, 2022
The blind covers look really nice and…
The blind covers look really nice and were easy to install. UPS got our addres wrong, but your customer service was diligent to get our order here!!
Dorothy A Johnson Verified User
May 12, 2022
Easy to install
Easy to install, working perfectly so far.
Charles Garry Verified User
May 10, 2022
Just as expected
Just as expected
Kevin Hawkins Verified User
May 9, 2022
Great experience
Easy ordering and helpful customer service through out the process, shipped quickly and helped expedite accessories when they were not included in the shipment.
Spencer Kreisler Verified User
May 8, 2022
Quickly shipped
Quickly shipped, only took a week even crossing the border, to get to me in Vancouver BC. Had a couple of questions that were quickly resolved…..
Robert Denyer Verified User
May 03, 2022
Great service
No issues and also quick delivery
Vaughn Titus Verified User
Apr 29, 2022
Cool mini split is the way to go.
Cool mini split was awesome, bought the universal unit and it was the cheapest when taking into account no tax. The unit got here with in two weeks. They use a third party freight company, but item arrived in good condition. The staff was very responsive and helpful. I will definitely buy from them again and will recommend them.
ernest cordero Verified User
Apr 28, 2022
Great customer service
Great customer service, they saw an error in my order due to my own misunderstanding and called to clarify and correct my mistake.
Tom Verified User
Apr 27, 2022
Highly recommended
Highly recommended, both the product and the retailer. Retailer was knowledgeable, professional and courteous. Shipping was on time per their explanation and scheduled delivery was perfect. Everything came packaged neat and tight. I would definitely buy from them again
Rich Verified User
Apr 22, 2022
Great service, shipping nightmare
Customer service was great. I know this is out of their control, but shipping was a nightmare. Shipped on March 28, didn’t get the unit until April 18. I had to go to the freight terminal and pick it up myself or who knows when I would have received it. UPS Freight has ONE guy for all of central Oregon. Suggest using another freight company.
Gary Winburn Verified User
Apr 22, 2022
Accessories purchase
I recently purchased a line set kit from MRCOOL Minisplit. com.
I had a excellent experience. There team was on top of the entire shipment.
If I would be able to use them as my on line purchase agent I would.
Apr 21, 2022 Verified User
Dave Gandy
Very nice experience dealing with this…
Very nice experience dealing with this company. Alex was very informative and helped me get back on track with my project. Shipping was fast even though they had some tech issues. Would do business with them again.
Joseph Juarbe Verified User
Apr 20, 2022
At Last.....
After three weeks of asking just one question and even contacting the owner of the business for an answer there is still no answer. The question was that they claim that no special tools are required to install the system. My question was if no special tools are needed then what is the best way to bend the copper tubing to make a 90 degree turn to fit through their elbow fixture of the lineset covering. Bear in mind that if you so much as get a kink in the pipe the warranty is void. My question still goes unanswered but I am led to believe that a real customer service rep is looking into this. This rep also stated that she would look into why I was called at 5:30 in the morning and apologized for that. The rep contacted me 5 days ago and there is no answer in sight to this simple question. Read their on site reviews and you will readily see how very poor that is.
At last I got a response but not from Mr Cool but rather another company who sells the lineset cover. After I posted a complaint Alex contacted me and then went through my posts to find my problem. It was Alex who provided the answer and I am thankful for the response telling me that not only can the copper tubing be bent by hand and if it went wrong the warranty would not be voided I was also provided with a you tube video to watch. Great customer service from an individual who went the extra mile. Thank you so much Alex I very much appreciate your work and more importantly your answer
Mick Verified User
Apr 20, 2022
The customer support is fantastic
The customer support is fantastic. 24/7! This helped me immensely as we worked on this project during the weekend. Alex from customer support, was super knowledgable and helped me with all sorts of questions related to installation.
Tyler Verified User
Apr 18, 2022
The customer support team recognized…
The customer support team recognized that I purchased the wrong part for a my mini split system and texted me immediately to quickly change the part and update the purchase transation.
Quinn Lee Verified User
Apr 18, 2022
I tip my hat to mrcool and its…
I tip my hat to mrcool and its organization. My experience from placing the order to receiving my units and a small amount of Online technical support I needed was exceptional!!!
If anybody discusses needing a mini-split I will definitely tell them mr. Cool is the company to do business with. THANK YOU MRCOOL
Rick Botkins Verified User
Apr 18, 2022
I remodel my basement and cool split…
I remodel my basement and cool split units was recommended!! I love them and grateful I went with them!! I purchased 4 and I love them. Thanks for quick and sufficient delivery
Kizzie Shipman Verified User
Apr 18, 2022
Great communication/customer service
Great communication/customer service, they quickly responded to any questions or concerns.
RL Verified User
Apr 14, 2022
Everything came on time the units were…
Everything came on time the units were packed so well there were zero damage very happy with the units recommend Mr. cool anybody that wants to do it yourself I have not installed them yet everything was well thought out as far as accessories very very nice unit.
Robert Mathews Verified User
Apr 13, 2022
EXEMPLARY CUSTOMER SERVICE
Our Sears/Roebuck HVAC, dating back to the 80s, finally bit the dust last year so a friend told me about mini splits.
Did a lot of research and chose Mr. Cool (made in Kentucky) due to their DIY design and excellent SEER rating.
There are dozens of vendors for Mr Cool, but the one that stood out to me was cool-minisplits.com!
They had the overall best price due to their advantageous Delaware Incorporation, which allows for a tax-free sale.
And they have easily accessible, exemplary customer service via Alex and Maria.
They helped us change our order (at the advice of a Mr Cool tech rep) without a hitch and we still got our order within a week!
All in all, we believe we bought from the best source.
Now, if only our Mr Cool unit lasts as long as our old Sears did 🤞
Billy Glenn Verified User
Apr 11, 2022
Exceptional customer service!
When I ordered my Mr.Cool 36k DIY 3 zone kit, one 25’ line set was on a nation wide back order. I received everything else on time, well packaged and in perfect condition. Near the estimated date for the preordered line set to be back in stock, I called customer service to check status. They informed me that I should have already received it. They looked into what happened, shipped it next day and gave me a gift card for my inconvenience. I couldn’t be happier with Cool Minisplits. They really know their products and how to take care of their customers. Thanks!
Nicholas Curtis Verified User
Apr 7, 2022
Alex did a great job for me
Alex did a great job for me. Kept me abreast of shipping and delivery as well as answering questions regarding installation. I highly recommend Alex to guide you through the process.
Michael Sandmair Verified User
Apr 05, 2022
Great customer service
Great customer service, responded quickly and efficiently. While the manufacturer was behind I received order as told within 3-4 weeks.
Tara Ortiz Verified User
Apr 01, 2022
Fantastic pre/during/post purchase…
Fantastic pre/during/post purchase support! Ordered a mini split system through cool-minisplits.
From the get go, we received extremely helpful information and answers to all of our questions and received them promptly. This was a big purchase for us and we wanted to make sure the system was setup correctly for our house. The support we received was very comforting so we decided to make the purchase thru cool-minisplits.
They have been extremely responsive and helpful even after the purchase. The warehouse accidentally forgot to include a small part in our order, but cool-minisplits corrected the issue immediately and we received the missing item within a few days. Would highly suggest them for a mini split system - in fact I've already suggested them to multiple people!
Alec Nelson Verified User
Mar 29, 2022
Haven’t received the unit yet
Haven’t received the unit yet, but their customer service is excellent (so far)
Gary Winburn Verified User
Mar 29, 2022
Their customer service is top notch
Their customer service is top notch! I have had several question regarding their products and even had a return. They are knowledgeable and very sweet reactive to my questions an all my needs. I would definitely purchase those products again guaranteed!
Dick Swartz Verified User
Mar 29, 2022
3 zone mini split
These units are amazing we just bought a 1700 sqft double wide trailer in new mexico. The prior owners completely destroyed the propane hook ups and the swamp cooler was starting to give out so we decided to go with the 3 zone mini splits instead of the headache or getting new gas hook ups and swamp cooler. Middle of winter we were easily able to keep the house warm and now that it's warming up 80+degrees outside we are able to keep the house nice and cool. I have now recommended these to my family and will definitely be adding another to a garage once I get it built.
Sebastian Estep Verified User
Mar 29, 2022
Easy and helpful
Staff was very helpful and communication was easy through text messaging.
Brian Koval Verified User
Mar 29, 2022
The staff was very knowledgeable and…
The staff was very knowledgeable and helpful…I had a few technical questions and they handled them very professionally.
I definitely recommend MrCool…time will tell on the performance. The install was very straight forward and the instructions very clear and helpful.
Rick Ruff Verified User
Mar 28, 2022
Cool minisplits
I ordered my mini splits almost 4 months ago and installed them myself. I installed a multi head unit and had them all install up and going in 2 days with no HVAC experience. Alex is the man at cool minisplits! I had no clue what I was looking for or even needed and he popped up and Live chatted me. He walked me through everything I needed and helped me place my order. He also helped me find out how to get the tax credit! GREAT GUY! My units came on a tractor trailer and I got them unloaded and got right to work. I love the fact that each room can be set to it’s own temp since I have 3 females living in my house and they all get hot and I am freezing. Bottom line, if you are looking for a great product, excellent service and a smooth process look no further! Good luck and God bless!
Joshua Holland Verified User
Mar 28, 2022
Great website Fast Convenient shipping
It was very easy to find the mini split I was looking for and the prices were very good.
Update: I received both mini split systems fairly quickly and delivery was very well done with a truck with an electric pallet jack and lift gate able to unload and park the pallets in my garage.
I have installed the systems and am very pleased with my decision. The process from ordering to installation was very smooth and the price extremely good! Had I bought from a local store I would have no delivery and needed to get two pallets worth of heavy boxes home myself.
Cameron Redinger Verified User
Mar 28, 2022
Easy to install
Easy to install. Works great. Couldn’t be happier with my purchase.
Nick Jensen Verified User
Mar 28, 2022
I wanted AC for my garage and shop
I wanted AC for my garage and shop. I looked at many mini splits then found this one by Mr Cool. It’s the only one that doesn’t require someone else to come out and charge it after it’s installed. The two units I got were a 18K & a 9K. Both were installed on outside walls so the whole project took about 5 hrs. The pre charged units and line sets go together very easy and don’t leak, that’s another plus to this system. As a bonus these also heat, and for the past couple months my garage and or shop have been toasty warm while it was only 30 degrees outside. These are so great my brother has also bought the same setup and is enjoying the cossy comforts too. His required there additional line set and it to was easy to install. I would highly recommend Mr Cool for all your cooling and heating needs.
Chris Mueller Verified User
Mar 28, 2022
Extremely pleased. Great customer service!
Like many of the other buyers I was very pleased with the immediate response and contact from a real person. They reached out to me for clarification, I may have erroneously missed something when ordering. The company was having problems with their ordering system. I was kept abreast on what was occurring several times. I need to purchase another of the same order and when the time comes, I will definitely be using this company again!!!
LeAnn Verified User
Mar 28, 2022
Everything was great while ordering my…
Everything was great while ordering my mini split. It arrived fast and has been installed for a week now with no issues. MrCool team was helpful and answered any comments I had quickly. I’m very satisfied
Joshua Berube Verified User
Mar 28, 2022
Excellent customer service from…
Excellent customer service from beginning to end.....I was contacted right away to see if I was missing any items that I forgot to add on. My order was sent out in a timely fashion. I am very satisfied with my experience.
Joseph Castro Verified User
Mar 28, 2022
Awesome customer support!!!
Awesome customer support!!!! They went above and beyond to make sure I was 1000 percent happy. Rest assured they will take care of you at every step…
Steve Verified User
Mar 27, 2022
Best price anywhere
Best price anywhere! Excellent customer service with rapid responses via email. My order had a few snags (not their fault) but we worked thru them and I ultimately got what I wanted and for a great total price.
Mike Pednault Verified User
Mar 25, 2022
I recently purchased a tiny home with a…
I recently purchased a tiny home with a MRCOOL Mini split unit and ordered a new thermostat from this company. The next day I actually received a text from a REAL person discussing the compatibility with my system and realized it was not and this same person refunded the purchase. Yes you read correctly before shipping and me discovering the over site they did and reached out directly. Customer service on an entirety higher level.
Sean Whitworth Verified User
Mar 24, 2022
Very helpful with excellent…
Very helpful with excellent communication before, during and after the sale. Very pleased with their customer service!
Mark S. Verified User
Mar 13, 2022
Good work, MrCool
Just received my order, boxed and shipped fine. Under construction now, will be unable to open and install for a month or two. I hope my warranty will start when I do open and install the unit. Bill D.
Bill Defferding Verified User
Mar 6, 2022
These are awesome units very easy…
These are awesome units very easy install. I had some issues with the heat but it was just from a step I over looked and customer service techs got me up and running. In total took me a day and a half to install between my brother and I. We got the 3 zone 1-18k ah in living room and 2-9k ah in 2 separate rooms an they have no problem keeping the rooms 68-74 degrees with an outside temperature of 20-40 degrees
Sebastian Estep Verified User
Mar 2, 2022
Received what I ordered.
Received what I ordered, great price!
Randy Verified User
Feb 26, 2022
Best price along with fast shipping.
Best price along with fast shipping.
Cooper Verified User
Feb 24, 2022
They have been great.
They have been great... Quick to respond and worked diligently regarding when I needed to return an item.
Anonymous Verified User
Feb 13, 2022
Top notch costumer service skill…
Top notch costumer service skill provided from Maria and Alex.
Mohamad Elreda Verified User
Feb 02, 2022
Excellent service.
I called to order a line set for my mini split, but had several questions. Their customer service was superb, they answered all my questions and when I stressed my concerns with shipping, Alex worked tirelessly to rectify my concerns and I can say that I am extremely happy with my purchasing experience. I would definitely order from them again when I need to.
Special thanks to Alex and Maria!
Dick Swartz Verified User
Jan 19, 2022
Excellent Service
Very impressed with this company. Got back to me even on Christmas day!! About my product and shipping. I will definitely use them again!!!
Paul Turgeon Verified User
Jan 17, 2022
Alex was very knowledgeable...
Alex was very knowledgeable and easy to work with the item arrived on time
Kenneth Starkweather Verified User
Jan 15, 2022
Great customer service!
Great customer service, they contacted me to make sure I ordered the correct piece. Answered all my questions, were very professional.
Damola Ayo Verified User
Jan 1, 2022
A pleasurably abnormal customer service experience!
Very rarely do I experience a company that stays in direct personal contact with you up until you receive your order. Astonishing customer service and a very speedy delivery. My product arrived 3 days after ordering. Highly recommend.
Power Maxx Verified User
Dec 30, 2021
I shop online extensively and have to say best support, hands down...
I shop online extensively and have to say best support, hands down. Alex worked to get order out even with part coming from Kentucky after the massive tornado not to mention it being a week before Christmas. Line set was lost on the job and without Alex's help I would have been jammed. Don't know much about the company, but with people like Alex, they are doing something right.
Ang C Verified User
Dec 17, 2021
Equipment arrived fairly quickly…
Equipment arrived fairly quickly considering shipping delayed it by two days but everyone has been extremely helpful with questions.
Travis Cooper Verified User
Dec 9, 2021
Alex is the bomb!
I started looking online for a multizone mini split that i could do myself. I found my way to cool minisplits and was a bit confused as to what i needed. I was about to give up when Alex sent me an IM and helped me along! I placed the order and when it was completed Alex sent me his contact info in case i had any questions. The delivery was timely and pleasant. I even asked Alex about if i qualified for a tax credit and he looked the info up for me! All in all it has been a great experience! I wish everyone had an employee as diligent as Alex! Also the minisplit is a breeze to install although i do own a remodeling business.
Joshua Holland Verified User
Dec 2, 2021
The best unit I ever have installed, so easy
Well I am just a DIYer and have a two car garage with a vault ceiling and a little shop next door. So I bought one of these split systems from MrCool and when it arrived, I must say very well packaged, I mean every piece is well packaged and then put on a palat and sealed up the best. It took about 4 hours to install both units and hook it all up but then I had everything ready including the electrical all run and ready to go. Just had to drill 2 holes and install. This thing is the best and so darn easy to install.
Chris Mueller Verified User
Dec 1, 2021
Highly Recommended!
We've bought couple units with Cool Minisplits after checking the market thoroughly. The customer support is amazing and the experience flawless.
B Mighty LLC Verified User
Nov 26, 2021
Alex was my sales person.
He was concise, polite, professional.
Ronald Sandborn Verified User
Nov 25, 2021
Wonderful purchase experience!
Wonderful purchase experience. Was contacted immediately after my online order to confirm every detail, the shipment was well packaged and my order arrived complete, undamaged and ready to install.
Shaun Verified User
Oct 8, 2021
Long awaited back order issue solved.
Hello just wanted to let you know That I received the other three line sets today thank you for your diligence and communication throughout this process much appreciated.
Ron Grace Verified User
Sep 27, 2021
Highly recommended!
Great service. Excellent communication. Fast delivery. Highly recommended.
Pablo Fazio Verified User
Sep 20, 2021
This company is by far the Best!
This company is by far the best to work with. I have purchased two units from them with 5 air handlers all working so nice. The price was great and customer service was amazing. Alex always answered his phone or would text back right away. All these units were for my sisters house and I must say after seeing them work so smoothly I am now shopping for my own set. Thanks guys for all your help!
Michael.
Michael Marceaux Verified User
Sep 12, 2021
Outstanding company!!
Outstanding company!!! We are incredibly happy. We had been looking for mini splits for our church bookstore+office since early 2021. We initially placed our order for condenser + 3 heads w/ ANOTHER company, they said our order had shipped & then cancelled our order without bothering to contact us.
Somehow I found CoolMinisplits. Their prices were SO MUCH better for us (non-profit church), allowing us to be able to purchase a higher BTU condenser & higher BTU heads. I did the online chat to confirm that what we were ordering was appropriate for what we had planned. ALEX was awesome! He confirmed our choice & told that there was a national back order on the lines (which we knew about) but we were allowed to place our order (Aug 12) w/ the understanding it would ship when the 3 lines arrived.
Out of nowhere yesterday (Sep 9) I received an email that our order was being shipped. It arrived that same day, just a few hours after the email was sent!
We are so happy!!!!
Thank you Alex & CoolMinisplits ❤️
Anonymous Verified User
Sep 11, 2021
Cool Cool Cool...Very Cool
A new company name? You step back..Search the internet, call some numbers, chat with someone..And then make a decision. I too had the same experience and am very satisfied that I found this company cool-minisplits.com. The staff (including Manager) is very helpful, honest, knowledgeable and above all friendly. Alex, thank you very much for your help on ordering MrCool 4-zone Diy minisplit. Wonderful experience and definitely will recommend 'Cool-minisplits' to my friends.
Trust the pilot Verified User
Jul 13, 2021