The time frame for order delivery is divided into two parts:
1. Processing time:
Order verification, tailoring, quality check, and packaging. All orders are sent to the warehouse for dispatch within 1 business day after the order is placed then additional business days are required to dispatch your order:
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For all accessories
The warehouse and the shipping companies process the orders, which could take up to 5 business days during busy time.
For partial or complete system
The warehouse and the freight companies process the orders, which generally take 5 to 10 business days
2. Shipping time:
This refers to the time it takes for items to be shipped from our warehouse to the destination. Shipping transit times are not guaranteed and may vary depending on your delivery address.
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Shipping to the US
For all accessories: 2-4 business days on average. For complete or partial system: 4-7 business days on average when not delayed by the freight company.
Shipping to Canada
For all accessories: 4-7 business days on average. For complete or partial system: 7-10 business days on average when not delayed by the freight company.
Shipping to Hawaii
Shipping freight costs need to be determined. We will reach you with a quote and a delivery date as soon as possible.
Customers are responsible for providing complete and accurate shipping addresses to Cool Mini-Splits. Cool Mini-Splits is not able to make changes to your shipping address once a package leaves our warehouse, and Cool Mini-Splits is not liable for packages that are lost due to incomplete or inaccurate addresses.
All orders reported as "Delivered" by freight companies are considered delivered. Cool Mini-Splits cannot be made liable for non-delivery in this case.
If a delivery fails for any reason and the address the order was sent to, was the correct address as provided by the customer, Cool Mini-Splits cannot be held liable if a package is returned to our warehouse.
The order placed by the customer on our website is the order Cool Mini-Splits will ship to the customer. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.
Please note that orders shipped by freight may not be able to deliver to your residential area for a number of reasons like narrow roads or delivery to apartments building above ground floor which are made to the front of the building only, not up the stairs to your door and any other reasons that may prevent your delivery.
Please note that extra costs or issues due to miss-delivery are to be managed by yourself because as much as we would love to help, we can not take responsibility to coordinate and manage certain details.
It will be your responsibility to arrange delivery to avoid any problems or returns. If a failed delivery attempt occurs, you'll need to pick it up yourself at the shipping facility or arrange a point of meeting.
Shipping transit times are not guaranteed and may vary depending on your delivery address. Once your order arrives, make sure to inspect each and every item on the pallet. Count the number of items (boxes) on the shipment. Make sure that your count matches the count printed on the delivery receipt before signing for your delivery.
Missing items or incorrect items that were noted on the delivery receipt must be reported within 24 hours of receiving your order by contacting our customer service department. We reserve the right to reject any claim for missing items if not reported within the twenty-four-hour period.
After taking count of the pieces on your shipment, remove wrapping or boxes and inspect each item of equipment thoroughly in the front of the driver. Do not sign the delivery receipt until you have thoroughly inspected each item. Check all of the equipment to make sure it is not dented or badly scratched. Make sure to mark the delivery receipt clear, short, wrap broken, or damaged after inspecting your shipment thoroughly.
Making Notes on the Delivery Receipt
If the number of items noted on the delivery receipt matches what you have received and none of the items have been damaged. Accept your delivery, sign, and Mark the Receipt Clear.
Please note: The customer is responsible to check and assure that the products being received are clear of damages and/or shortages.
If the items or boxes on the shipment do not match the number listed on the delivery receipt. Mark the Receipt Short (a packing slip will be attached to the freight shipment for your reference) Make sure to note on the delivery receipt which items are missing. We will work with the carrier to track the missing items, please allow up to 7 business days for the freight carrier to locate your items. Please allow the appropriate time for the Freight Carrier to locate the missing items notated short on the delivery receipt. If the freight carrier is not able to locate the missing items, we will ship those items via standard ground shipping to you at no charge if the receipt was noted short and the items that are missing are noted on the delivery receipt.
If the shrink wrap is torn or has been replaced during transit; Mark the Receipt Wrap Broken.
Company: Interactive Group LLC
File Number: 7006297
Address: 2093 Philadelphia Pike #8995; Claymont, Delaware, USA 19703