This policy applies to orders from cool-minisplits.com, operated by Interactive Group LLC.
Free shipping to the 48 contiguous states on kept orders.
Where we ship
- ✓ Street addresses in the 48 contiguous states: free
- ✓ Hawaii and Alaska: by quote, approved and paid before we ship
- ✗ Canada, Puerto Rico, US Virgin Islands, APO/FPO addresses, P.O. Boxes
Limited access locations
The truck can’t get in, so we can’t deliver:
- Gated communities and guarded or private neighborhoods
- Military bases
- Roads too narrow, steep or unpaved for a full-size freight truck, or with low bridges or weight limits
- Places with no room to park and lower your order with the liftgate
→ Use a delivery address the truck can reach, or call us before you order.
The truck can get in, but there may be extra costs:
- Farms, schools, churches, construction sites, homes with a long private driveway
- The freight company may charge a limited access fee, which the customer pays
- Or it may leave your order at the closest spot it can safely reach, which can be far from your door, so plan to move it the rest of the way with help
When it ships and arrives
- Order cutoff: 2:00 PM EST, Monday to Friday. Later orders start the next business day.
- Order check: we review and confirm every order first, which can take up to 24 hours.
- Handling: 2 to 4 business days after your order is verified. Busy periods can take longer.
- Transit: usually 3 to 7 business days after dispatch.
Transit time is an estimate, not a guarantee. Once your order leaves our hub, the freight company sets the pickup and delivery schedule, and we have no control over their timing or delays. Business days exclude weekends and public holidays. Weather and carrier disruptions can affect these estimates.
Where it ships from
- Everything ships from our logistics hub in Kentucky, USA
- Complete systems go by freight (LTL carrier). Accessories may go by ground carrier
- Your dispatch email names the carrier and gives the tracking number
Curbside delivery
- The driver uses a liftgate to set your order down at the curb or driveway
- Bringing it inside, up stairs or into the garage is not included, so have help ready
- Need more help? Arrange it with the freight company when they call. They may charge extra
- The carrier calls to schedule a delivery window. Someone must be there to inspect and sign
- Give us a working phone number and an accessible street address when you order
Cancel, return or exchange
Free shipping applies to kept orders only.
- Cancel before it ships: full refund minus the 3% non-refundable card processing fee.
- Exchange: you pay the return freight and MRCOOL’s 10% restocking fee.
Return for a change of mind after it ships, we deduct:
- The original shipping we paid to send it
- The return freight
- MRCOOL’s 10% restocking fee
- The 3% non-refundable card processing fee
Damaged, defective or incorrect deliveries are covered in full. See our Return Policy for details.
Tracking and support
- We email you the carrier and tracking number when your order ships
- If tracking hasn’t updated yet, give the carrier time to scan it, then contact us
- Our Delaware address is for legal registration only. Nothing ships from or returns to it
support@cool-minisplits.com · +1 (844) 999-9725
Monday to Friday, 9:00 AM to 5:00 PM EST