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Cool Mini-SplitsAuthorized MRCOOL® Dealer
+1 (844) 999-9725Mon–Fri, 9 AM–5 PM EST Account 0
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Policies

Return & Refund Policy

Free shipping applies to kept orders only

  • Cancel before it ships: Full refund minus the 3% non-refundable card processing fee charged by the payment provider.
  • Customer remorse return after it ships: we deduct the 3% card fee, the original shipping we paid, the return freight and MRCOOL’s 10% restocking fee.
  • Exchange: you pay the return freight and MRCOOL’s 10% restocking fee.
  • Damaged, defective or wrong item: we cover everything.

How a return works

  1. Ask us first. Email support@cool-minisplits.com with your order number and the reason for the return.
  2. We request the return from MRCOOL. Returns go back to MRCOOL, so we open the request with them for you.
  3. MRCOOL emails you pickup instructions. Scheduling can take up to a week when they’re busy.
  4. Put the item outside only on pickup day. Wait until the day the pickup is scheduled, not before, so nobody can take it.
  5. Refund after inspection. Once the return is checked, your refund goes back to your original payment method.

This policy applies to cool-minisplits.com, operated by Interactive Group LLC.

30-day return window

You have 30 calendar days from the verified delivery date to request a return. The window starts on delivery, not on the purchase date.

For customer remorse returns, items must be brand new, uninstalled, in the original factory packaging and complete with all manuals, wiring, hardware and accessories. Opened, installed, used or modified equipment can’t be returned for customer remorse. This doesn’t affect help with damaged, defective or incorrect deliveries, or your manufacturer warranty rights.

Cancellations

If you cancel before your order ships, you get a full refund minus the 3% non-refundable card processing fee charged by the payment provider.

Return costs

Free shipping applies to kept orders only.

  • Customer remorse or accidental orders, after shipping: we deduct the original outbound shipping we paid, the return freight, MRCOOL’s 10% restocking fee and the 3% non-refundable card processing fee.
  • Exchanges: you pay the return freight and MRCOOL’s 10% restocking fee.
  • Damaged, defective or incorrect deliveries: we cover everything, with no return shipping, restocking or card fees. Please refuse damaged items at delivery, and keep the rest, so we can send a replacement right away (see our Shipping Policy).

How a return works

  1. Ask us first. Email support@cool-minisplits.com with your order number, contact details and the reason for the return. Include photos if the shipment is damaged or incorrect.
  2. We request the return from MRCOOL. Returns go back to MRCOOL, so we open the request with them for you.
  3. MRCOOL emails you pickup instructions. Scheduling can take up to a week when they’re busy.
  4. Put the item outside only on pickup day. Wait until the day the pickup is scheduled, not before, so nobody can take it.
  5. Refund after inspection. Once the return is checked, your refund goes back to your original payment method.

Never send equipment to 2093A Philadelphia Pike, Claymont, DE 19703, USA. That is our legal registration address, not a return warehouse.

Inspection and refund timing

Inspection takes 2–4 business days after the return arrives. Once approved, refunds go back to the original payment method and post within 5–10 business days, depending on your payment provider. We email you the inspection result and the refund.

Support

support@cool-minisplits.com
+1 (844) 999-9725
Monday – Friday, 9:00 AM – 5:00 PM EST

Questions about this policy?

support@cool-minisplits.com · Monday – Friday, 9:00 AM – 5:00 PM EST

Call +1 (844) 999-9725