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Cool Mini-SplitsAuthorized MRCOOL® Dealer
+1 (844) 999-9725Mon–Fri, 9 AM–5 PM EST Account 0
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Policies

Shipping Policy

Free shipping applies to kept orders only

  • Cancel before it ships: Full refund minus the 3% non-refundable card processing fee charged by the payment provider.
  • Customer remorse return after it ships: we deduct the 3% card fee, the original shipping we paid, the return freight and MRCOOL’s 10% restocking fee.
  • Exchange: you pay the return freight and MRCOOL’s 10% restocking fee.
  • Damaged, defective or wrong item: we cover everything.

Damaged on arrival? Refuse the damaged item

  1. Check before you sign. Count the cartons against the delivery receipt and look for dents, holes or torn wrapping.
  2. Refuse only the damaged item and keep the rest. Write the damage on the receipt and take photos.
  3. Call us right away at +1 (844) 999-9725 or email support@cool-minisplits.com.

When you refuse a damaged item, we can send a new one right away. If you accept it, we have to wait for the carrier to pick the damaged one back up before we can ship a replacement, and that can take a while.

Curbside delivery

Systems ship by freight. The driver uses a liftgate to lower your order to the curb or driveway. Bringing it inside, up stairs or into your garage isn’t included, so plan to have help moving it. If you need more help, you can arrange it directly with the freight company when they call to schedule. Extra delivery fees may apply, depending on the freight company.

$0.00Shipping on kept orders, 48 contiguous states
2:00 PMEST order cutoff, Monday – Friday. Later orders start next day
2–4 daysHandling, business days after we confirm your order (up to 24 hours). Busy periods can take longer.
3–7 daysTransit after dispatch, business days

This policy applies to orders from cool-minisplits.com, operated by Interactive Group LLC.

Delivery coverage and price

Free shipping covers physical street addresses in the 48 contiguous United States. We also ship to Hawaii and Alaska by quote: contact us for a shipping quote, which must be approved and paid before we dispatch your order. We do not ship to Canada, Puerto Rico, US Virgin Islands, APO/FPO addresses or P.O. Boxes.

Ground and freight shipping is free on kept orders delivered to the 48 contiguous United States.

Free shipping applies to kept orders only. If you return an order for customer remorse after it ships, we deduct the original outbound shipping we paid, plus the return freight, MRCOOL’s 10% restocking fee and the 3% non-refundable card processing fee charged by the payment provider. Damaged, defective or incorrect deliveries are covered in full. See our Return Policy for details.

Processing and transit

  • Order cutoff time: 2:00 PM EST (Monday – Friday). Orders placed after the cutoff start processing the next business day.
  • Handling / processing time: 2–4 business days after your order is verified. We review and confirm each order first, which can take up to 24 hours. Busy periods can take longer.
  • Transit time: 3–7 business days after dispatch.

Business days exclude weekends and public holidays. Weather, carrier disruptions or delivery scheduling can affect these estimates. Contact us for an update on your order.

Where orders ship from

All products ship from our logistics hub in Kentucky, USA. Complete systems travel by freight (LTL carrier). Accessories may travel by ground carrier. Your dispatch email names the carrier and gives the tracking number.

Curbside delivery

Freight delivery is curbside. The driver uses a liftgate to lower your order to the curb or driveway. Bringing it inside, up stairs or into your garage is not included, so plan to have help moving it. If you need more help, you can arrange it directly with the freight company when they call to schedule. Extra delivery fees may apply, depending on the freight company.

The freight carrier calls to schedule a delivery window. Someone must be present to inspect and sign the delivery receipt. Provide a working phone number and an accessible street address when you order.

Inspect before signing, and refuse damaged items

  1. Count the cartons and compare them with the delivery receipt. Check every carton and pallet for dents, holes or torn wrapping before you sign.
  2. If an item is damaged, refuse only the damaged item and keep the rest. Write the damage on the delivery receipt and take photos.
  3. Call us right away at +1 (844) 999-9725 or email support@cool-minisplits.com.

When you refuse a damaged item, we can send a new one right away. If you accept a damaged item, we have to wait for the carrier to pick it back up before we can ship a replacement, and that can take a while. Damaged, defective or incorrect deliveries never cost you return shipping or restocking fees.

Tracking and support

We send a dispatch email with the carrier and tracking details when your order ships. If a tracking number hasn’t updated yet, give the carrier time to scan the shipment, then contact us.

Our Delaware address is for legal registration only. It is not a warehouse, and nothing ships from or returns to it.

support@cool-minisplits.com · +1 (844) 999-9725
Monday – Friday, 9:00 AM – 5:00 PM EST

Questions about this policy?

support@cool-minisplits.com · Monday – Friday, 9:00 AM – 5:00 PM EST

Call +1 (844) 999-9725