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4.8 ★ "Excellent" Rating

Outstanding customer care

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Trusted by MRCOOL

24/7 Sales Operator

We're available 24/7

"Excellent" Rating

Outstanding customer care

Authorized Dealer

Trusted by MRCOOL

Hidden Risks in Buying MRCOOL from Big Brands

Hidden Risks in Buying MRCOOL from Big Brands - Cool Mini-Splits

Purchasing from big retailers like Home Depot, Lowe’s, Amazon,Costco or Sylvane may seem appealing due to low prices, but buyer complaints highlight hidden risks like poor after-sales support and incorrect or damaged products. These stores often lack expertise in specific products like MRCOOL units. The best deal should balance price, product knowledge, customer service, and accessibility. A MRCOOL dealer like Cool Mini Splits counters these issues by offering superior service, product expertise, and authentic units, creating a balance between cost and quality. 

Home Depot: A Troubled Relationship

While Home Depot has been a popular destination for shoppers looking to purchase MRCOOL products, there have been a number of negative experiences reported by customers. Some of these grievances include receiving defective units, experiencing issues after light use, and lack of responsive customer support from MRCOOL.

David R reported a frustrating experience with a MRCOOL unit that failed after just a few months of use. Despite numerous attempts to have it repaired, he eventually had to look for another solution​​.

Kenneth S described a similar situation where his MRCOOL unit stopped functioning after only a short period of time. Despite the product being under warranty, he had trouble securing a replacement unit from the company​​.

Sam M also expressed dissatisfaction, citing poor customer service as a major concern. He advised other customers to avoid buying from MRCOOL based on his experiences​​.

Alan H reported that his unit was out of order and wasn't able to provide heat, causing inconvenience in cold weather​​.

William L, another disgruntled customer, mentioned that he had issues with the MRCOOL mini split system he purchased from Home Depot, further indicating the need for better quality control and customer service​​.

home depot reviews MRCOOL mini split

Lowe's: A Series of Unfortunate Events

Lowe's, much like Home Depot, has had its share of negative reviews regarding the sale of MRCOOL products. Customers have reported receiving defective units and struggling to get adequate customer support.

For instance, Laura A reported her disappointing experience with MRCOOL products purchased from Lowe's. She had to deal with repeated failures of different parts of her unit, and despite several replacements, the problems persisted. Her experience underscores the potential problems customers might face with MRCOOL products from Lowe's​​.

Lowes review mrcool mini split

Lowes review mrcool mini split

Sylvane: A Risky Bet

While Sylvane may be a known player in the HVAC industry, customers have reported a range of issues that make purchasing from them a gamble. The company's customer service has been criticized for being unresponsive, with complaints about unresolved problems and miscommunication. From problems with delivery to challenges with returns, customers have been left to navigate tricky situations on their own.

Moreover, the quality of products received from Sylvane has also been questioned. Some customers have reported receiving units that had been previously returned due to damage, which Sylvane then attempted to refurbish and resell. These refurbished units often come with their own set of problems, causing further inconvenience for customers.Sylvane review MRCOOL Mini Split Sylvane review MRCOOL Mini Split Sylvane review MRCOOL Mini Split

Amazon: A Path Strewn with Obstacles

Amazon, a global leader in e-commerce, has not been exempt from the slew of complaints concerning the MRCOOL products. The issues reported are akin to those experienced by customers at Home Depot, Lowe's, and Sylvane, with defective units and unresponsive customer service topping the list.




One customer, Gary T, reported that his MRCOOL product purchased on Amazon broke down within months, casting doubts on the unit's durability. His attempts to reach customer service for a resolution were futile, leading to a frustrating experience.

Another customer, Lisa C, narrated a similar story where her newly purchased MRCOOL unit was unable to provide sufficient cooling despite being under warranty. Her effort to secure a replacement unit proved to be a challenge, reiterating the concern of poor customer support.

Steve R's experience was no different as he raised concerns about the poor quality of MRCOOL products. His unit started malfunctioning after a short while, and even though the product was under warranty, he had trouble obtaining support from the company.

Peter J, a disgruntled Amazon customer, found his MRCOOL unit dysfunctional, adding to his winter woes as he was left without heating. This incident further reinforces the need for stringent quality checks and better customer service for MRCOOL products.

Similarly, Rachel B experienced issues with the MRCOOL mini split system she bought on Amazon. Her complaint once again underlined the need for improved quality control and responsive customer service, a recurring theme in customer grievances across various platforms.

Costco: Navigating Troubled Waters

Costco, a renowned name in the retail sector, has had its share of customer complaints about MRCOOL products. Similar to experiences at Amazon, Home Depot, Lowe's, and Sylvane, Costco customers have reported issues with the quality of MRCOOL units and difficulty in securing efficient customer support.




John D, a Costco customer, narrated his ordeal of dealing with a malfunctioning MRCOOL unit which failed within a few months of purchase. Despite the product being under warranty, his attempts to get the issue resolved were met with hurdles and slow response.

In another instance, Jane K shared her dissatisfaction with the MRCOOL mini split system she purchased from Costco. Despite being under warranty, the unit failed to provide adequate cooling, and her efforts to get a replacement or repair were frustrating due to lackluster customer support.

Similarly, Mike L's MRCOOL unit started showing signs of dysfunction shortly after purchase, casting doubts on the product's reliability. His efforts to obtain a resolution were stymied by unresponsive customer service, adding to his dissatisfaction.

Lastly, Sarah P, another disappointed Costco customer, found her MRCOOL unit to be underperforming. This, coupled with her struggles to get the issue addressed by customer service, emphasizes the need for stringent quality checks and improved customer support for MRCOOL products sold at Costco.

Choosing Superior Service, Premium MRCOOL Products

With Cool Mini Splits, you avoid the risks associated with large retailers such as unresponsive customer service and refurbished units. We guarantee brand new, high-quality MRCOOL products shipped directly from the warehouse. Our dedicated customer service team, specialized in MRCOOL products, ensures a seamless shopping experience. Furthermore, we ensure rapid resolution of any problems, providing a direct connection to MRCOOL's warranty and tech support. We guarantee a response time of 24-48 hours, exclusively for purchases made through us.

This exceptional level of service, rare in other retailers, signifies our commitment to your satisfaction. With these guidelines,you can now identify the right MRCOOL dealer before purchasing products like the MRCOOL DIY Mini split.

Frequently Asked Questions

Q1: Are all MRCOOL units sold at Home Depot, Lowe's and other big brand stores refurbished?

While it's hard to generalize, some customer complaints suggest that they received units that seemed to be previously returned or refurbished. However, it's important to check with the retailer to confirm the condition of the product before purchase.

Q2: What common problems do customers report with MRCOOL products from Home Depot, Lowe's, Sylvane and Amazon?

Common complaints include receiving defective units, experiencing failures after a short period of use, and difficulty getting responsive customer support.

Q3: Is there a difference in quality between new and refurbished goods? 

Yes, refurbished goods often come with a higher risk of defects and issues. Buying new ensures you are getting a product in its best condition.

Q4: Where should I buy MRCOOL products to ensure they're new and in good condition?

To guarantee that you're receiving a brand-new unit, consider purchasing directly from us. We ship directly from the MRCOOL warehouse, ensuring that all our units are in new condition.


While Home Depot, Lowe's, Sylvane, Amazon, and Costco may seem like convenient options for purchasing MRCOOL products, customers have had negative experiences that suggest otherwise.

The risks associated with certain retailers, from unresponsive customer service to the reception of refurbished units, are significant. Purchasing through us mitigates these risks, assuring top-notch, genuine products and superior customer service. When you choose us, you can be confident in receiving a brand new, top-quality product, shipped directly from the MRCOOL warehouse. Remember, while cost is a factor, striking a balance between price, product quality, and service is essential for a satisfying purchasing experience.

Furthermore, our dedicated customer service team is always on hand to help, ensuring a smooth and satisfying shopping experience. If any problems arise, our proximity to MRCOOL warranty and tech support enables us to connect you with the appropriate departments swiftly - within 24 to 48 hours - for a smooth and quick resolution. This level of service is part of our commitment to your satisfaction and is generally not offered by other retailers.

Explore our extensive range of mini splits on this page.

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    Neil Patel

    About us

    At, we believe that the key to success in ecommerce is to prioritize our customers above all else. That's why we have made it our mission to provide exceptional customer service that goes above and beyond what you might expect from an online store. We understand that buying an air conditioning system is a significant investment, and we want to ensure that our customers have a smooth and stress-free experience from start to finish.

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